Who looks after your website after launch?
The ownership questions to settle before your site becomes part of everyday business.
Your website is live. A few weeks later, a colleague needs access, a service description changes, or an enquiry fails to arrive.
It helps to know who handles those situations before they happen.
Know what your business controls
Ask where the domain is registered, who controls the hosting account, and how your business can access them. Make those details available to the right people if your usual contact is away.
Find out which services have recurring costs and who receives renewal notices. You should be able to understand what the business is paying for.
Agree on how changes work
Which updates can your team make? What needs a developer? If you expect to publish articles or change products regularly, practise those tasks during handover.
Discuss how to report a problem and what support covers. Distinguish an urgent fault from a new feature request so expectations are clear.
Keep a record of customer questions and staff difficulties after launch. Some need a quick correction; others can wait for more information.
Ask about backups and how the site could be restored. You do not need to manage every detail yourself, but you should know who is responsible and how to reach them.
Make the handover usable
Ask for a short record of the accounts, regular tasks, and support contacts your business needs. Store it somewhere appropriate that the responsible people can access, rather than leaving it in one person's inbox.
Walk through an everyday update together. If a colleague gets stuck changing a service description, the handover may need clearer instructions or more time for practice.
Agree when to review outstanding issues after launch. A scheduled conversation gives you somewhere to bring smaller questions without treating each one as an urgent problem. Keep larger ideas separate from maintenance so you can discuss their scope and cost before work begins.
